1. Appointment Scheduling and Cancellation: - Booking Requirements: All appointments must be scheduled in advance through our booking system or by contacting our front desk. - Deposit: A $50 deposit is required to secure appointments. This deposit will be applied to the service cost. - Cancellation Policy: Clients must provide at least 24 hours' notice for cancellations or rescheduling. Failure to do so will result in the forfeiture of the deposit. - Late Arrival: Arrivals more than 15 minutes late may need to reschedule, and deposits may be forfeited. 

2. Membership Terms: - Membership Levels: - Basic Membership: $99 enrollment fee and $59/month. - Premium Membership: $149/month with no enrollment fee. - Benefits: - Basic members receive VIP booking priority and 50% off one birthday treatment per year. - Premium members enjoy monthly Hydrafacials, a complimentary chemical peel annually, one free microneedling session on the yearly anniversary, and exclusive discounts. - Beauty Bank: Members bank 5 units of neurotoxin monthly, redeemable at their convenience. - Discounts: - 20% discount for upfront payment of memberships. - 15% off services and skincare products. - Terms: - Memberships require a minimum 6-month or 12-month commitment. - A 30-day notice is needed for membership cancellation, with an early termination fee applied if cancelled before the term ends. - No rollover for unused services. - Non-Transferability: Memberships and services are non-transferable and cannot be shared or gifted. 

3. Treatment Policies: - Pre-Treatment Requirements: All clients must undergo a consultation and may need pre-treatment skincare preparations. - Consent for Treatment: Clients must provide written consent before any treatments, particularly invasive or medical-grade procedures. - Liability Waiver: Clients are required to sign a liability waiver, acknowledging that Tivona Spa and Wellness is not responsible for adverse reactions due to disclosed or undisclosed health conditions or allergies. - Aftercare: Post-treatment aftercare instructions must be followed as outlined by Tivona staff for optimal results. - Waiting Period for Results: Clients are advised to wait the recommended time period for treatments to take full effect before assessing the results. Refunds will not be provided, but discussions regarding alternate treatment options can be arranged if needed. - Client Compliance: If a client does not follow the recommended pre- and post-treatment care required to achieve the expected results, Tivona Spa and Wellness is not responsible for any suboptimal outcomes. - Multiple Session Discounts: A 15% discount is provided for clients who book multiple sessions in advance. 

4. Pricing and Payment: - All services are priced as listed and are subject to change. - Full payment is due at the time of service, with a variety of payment methods accepted. - Promotional offers and discounts may not be combined unless explicitly stated. - Refunds are not provided for completed services. If a client is not satisfied with the results, they must schedule a follow-up appointment within 14 days of the treatment. Tivona Spa and Wellness will assess the situation during the follow-up and may offer a complimentary corrective session at management's discretion. - Product Refunds: Refunds for skincare products are accepted only within 14 days of purchase if unused and unopened, with proof of purchase. - Right to Refuse Service: Tivona Spa and Wellness reserves the right to refuse service to any client who does not adhere to spa policies or poses a risk to staff or other clients. 

5. Client Responsibilities: - Health Disclosure: Clients must disclose any medical conditions, medications, or skin sensitivities during consultations. - Compliance: Clients are expected to comply with safety protocols, including hygiene and any pre-treatment instructions. - Indemnification Clause: Clients agree to indemnify and hold Tivona Spa and Wellness harmless from any claims or liabilities resulting from their failure to disclose medical information or comply with post-treatment instructions. 

6. Promotions and Offers: - Discounts: Tivona offers occasional promotions, such as $10/unit Botox sales and discounts on bundled treatment packages. - VIP Perks: VIP ticket holders and event attendees may be eligible for limited-time perks and special rates. 

7. Photo and Video Consent: - Clients may be asked to consent to before-and-after photos or videos for marketing and documentation purposes. Participation is voluntary, and consent can be refused without affecting treatment. 

8. Privacy and Confidentiality: - All client information is kept confidential and used only for treatment and consultation purposes, compliant with relevant privacy laws. - Data Protection: Tivona Spa and Wellness ensures client data is protected and stored in line with applicable data protection regulations. 

9. Safety and Conduct: - Tivona Spa and Wellness maintains a safe, professional, and relaxing environment. Disruptive behavior or failure to adhere to policies will result in being asked to leave and potential suspension of future services. 

10. Dispute Resolution: - Any disputes will first be addressed through mediation or arbitration before legal action is considered. 

11. Governing Law: - This policy is governed by the laws of the state of Kansas where Tivona Spa and Wellness operates. 

12. Policy Review and Updates: Tivona Spa and Wellness reserves the right to update or revise this policy as necessary. Clients will be informed of significant changes in advance.